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About us:


Ion Originals Ltd. We are registered in England and Wales under company number 5903385 VAT Reg no: 895 5350 82


www.ionoriginals.co.uk , www.ghdrepair.co.uk , www.ghdspares.co.uk , www.ionoriginals.comwww.unicurler.com and are operated by Ion Originals Ltd.


We can also be found on Ebay , Amazon.co.uk & Amazon.com


All enquiries please contact us via email: This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0845 299 8759 (Mon-Fri 8am-4pm) or in writing to: The Manager, Ion Originals Ltd, Unit 2a Greensfield Court, Alnwick NE66 2DE

 

Repair Service Terms & Conditions:


All our professional repairs are carried out on behalf of Ion Originals Ltd. The repair service is normally carried out within 24 hours of us receiving the straighteners. Our price includes the electrical repair, labour, parts, testing, PAT testing and returns postage.


We also repair non electrical faults including damage to ghd casings, please select our ‘premium repair service’ (additional £10) if you have a damaged plastic arm, subject to availability. We may also be able to offer replacement plates and full body, subject to availability, please contact us via email or telephone.
On the rare occasion the straighteners are beyond economical repair we will always contact you and offer a refund and the return of your irons.
We are unable at this time to repair the GHD eclipse & Platinum model please do not send this model, we can recycle it but the sender would be responsible for return postage costs. Also we cannot repair GHD Air (Hairdryers) and GHD Curve Collection (Curlers) again please do not send as the sender would be responsible for return postage costs.


If in doubt about the state of your repair please contact us first. Please note, we do not repair counterfeit ghd straighteners, if you are in doubt about the authenticity of your ghd's please check our fake guide. If you send us fake ghd irons we will contact you, however if you need the irons returning please be aware that there is a £6.00 administration and inspection fee plus a £3.95 return postage charge.

All our UK repairs are dispatched Royal Mail 1st class recorded delivery. If you have paid via credit card and provided an email address, a tracking number will be sent to you via email at point of dispatch. You can track your delivery on the royal mail website by clicking here. If more than 5 working days have passed since you sent the ghd's in for repair and you have not received the straighteners back or heard from us you can request an update via email. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. including a return contact telephone number and all your order details. You should receive an update within 24 hours of emailing us. In the case of a straightener being dispatched to the customer and the straighteners not being received, please allow 5 working days before contacting us as postage times may vary. We recommend contacting your local Royal Mail sorting office during this time to make sure they are not holding the delivery for you, this should be done despite a card being left or not by your postman. In the rare case that a parcel cannot be traced after 10 working days please contact us to arrange making a claim with Royal Mail and the item would be considered missing.

All our repairs come with a warranty of three months from the date of the repair. If your straighteners become faulty with a similar problem within the warranty period they can be returned to us for a warranty repair service. Please make sure you send a covering note along with return address and contact telephone number with a note explaining the fault. We will endeavour in most cases to return your warranty repair within 3 working days of receipt. There should be no additional fee to pay to us. The customer should incur any costs of getting the irons back to us, however in the rare occasion where an iron develops a fault within 14 days of receipt after repair you can claim your return postage back. Please send this request to our head office on the contact page of our website. If in doubt please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions regarding your warranty.

Rare product failure notice - in our experience due to a potential IC failure on some MK4 PCB's & Thermistor problem of the MK5 models, be aware that on very rare occasions some models can overheat, this is an original known fault and can happen at any time for no apparent reason. We therefore recommend always testing the irons on a small area of hair before styling. If the irons do overheat turn the power on and off and repeat the check. Unless a PCB, IC or thermistor is replaced on one of our repairs we are not responsible for any damage caused to the straighteners or that of the user.

 

 

Use of Site:

 

Users may only use our site for lawful purposes and must not misuse, copy or duplicate content.

 

Imagery is owned by Ion Originals Ltd and cannot be used without permission.

 

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

Prize Giveaways and competitions are for UK customers only and subject to terms and conditions which will be briefly outlined in the headline. Terms and conditions can be requested in full by contacting: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

Social Media:

 

Content shared via social media is subject to the relevant site terms and conditions.

 

We will not post any images supplied to us by our customers without prior consent.

 

Ion Originals Ltd reserves the right to change and update terms at any point

 

 

 

 

 

Ion Originals Ltd., and has no affiliation with Jemella Group Ltd. (ghd trademark owners)