OK.. so this is what you need to do.

Securely package your ghd in a padded envelope

If you have a printer print and fill out the form here and send with the ghd. No printer? No problem! Simply use pen and paper and send the following;

Full Name, Return Address, Mobile Number and Order number which you will receive after payment.

then send recorded post to;

Ion Originals Ltd.
PO Box 104
NE66 9DE
United Kingdom

Note: if sending a cheque or postal order payment please make payable to 'Ion Originals Ltd.'

Make your online payment by clicking the button below, you can also make a postal payment by printing or copying out the form here



Then leave the rest to us, we will return your ghd via 1st class recorded delivery normally within 3 working days within the UK.


Please note: The £34.99 is for one cracked section (one arm), if your ghd is cracked 2 sections (both arms) the charge is £44.99 please click here for this payment option. 




Premium Repair Service FAQ's

What does the service cover?

Our premium ghd repair service covers physical damage to the ghd straighteners where they may have been dropped, stood on. The arm may have cracked or snapped or the plates may have become detached from the main section of the straighteners. It also covers any electrical damage that may have occurred during this damage. We will also replace the cable if this is damaged or worn. We will replace all parts with new where possible or if not we will replace with the best quality second hand parts if new are not available. 

What if you can't repair my ghd?

We can repair most models and have spares for the majority of ghd's. We do however not repair eclipse or platinum models (if in doubt please ask). We will contact you if your ghd cannot be repaired and arrange the return of your ghd or offer you an alternative. In most cases we can offer a solution for the repair fee.

What's included?

Or service includes parts labour and service including PAT test and return postage. If the ghd has a snapped arm we will replace this for you. If both arms are snapped then you will need to book this option. The service comes with our three month warranty and aftercare so going forward we will have your ghd covered. We even through in a free heat proof carry and storage pouch!