Arrange a repair

You do not need to make an appointment or book a time slot!

Simply follow the checklist below

1. Check that we repair your model by clicking here


2. Pay Online for the repair service that you require

Not sure which service you require? check here


3. Print and complete the repair form 

(if you don’t have a printer you can handwrite the required information on a piece of paper). 


4. Package up your styler, include the repair form, and post them to us. 

Click here for our helpful guide on how to pack and send your hair straightener. 


Ion Originals Ltd

Unit 6i, Greensfield Court,

Greensfield Industrial Estate, 


NE66 2DE


We know how important your styler is, we aim to have them back to you as quickly as possible!

We aim to carry out all Original Repairs within 24 hours of receiving them. Platinum & Gold Repairs take a little longer, usually 48 hours. We then send them back with Royal Mail Tracked 24®, with delivery within 1-2 working days.

We will send you a text or an email to confirm they are on their way back and you can track their progress!

If you live local and would prefer to drop off your straightener please get in touch to arrange this