Arrange a repair

You do not need to make an appointment or book a time slot!

Simply follow the checklist below

1. Check that we repair your model by clicking here

 

2. We have two repair services; Original Repair Service and Platinum Repair Service. The service that you require depends on the model of ghd/cloud nine that you have.

To check which service you require please Click here

then pay online;

Original Repair Service £29.99

Platinum Repair Service £59.99 

 

3. Print and complete the repair form 

(if you don’t have a printer you can handwrite the required information on a piece of paper). 

 

4. Package up your styler, include the repair form, and post them to us. 

For our helpful guide on how to pack and send your hair straightener Click here . 

PLEASE DO NOT USE EVRI THEY ARE NOT RELIABLE IN OUR AREA

 

Ion Originals Ltd

Unit 6i, Greensfield Court,

Greensfield Industrial Estate, 

Alnwick,

NE66 2DE

 

We know how important your styler is, we aim to have them back to you as quickly as possible!

We aim to carry out all Original Repairs within 24 hours of receiving them. Platinum & Gold Repairs take a little longer, usually 48 hours. We then send them back with Royal Mail Tracked 24®, with delivery within 1-2 working days.

We will send you a text or an email to confirm they are on their way back and you can track their progress!