FAQ's

Which models can be fixed?

We can fix all faults on the following ghd models; ghd3, 3.1b, 4.0b, 4.1b, 4.2b, 4.2p, 5.0, SS, SS2, SS4.0, SS5.0, MS, MS4.0, MS5.0. ghd Platinum S8T261. Including limited editions and colours of these stylers.

And the following Cloud Nine models; M1.0, M1.1, M1.2, L1.0, L1.1, L1.2, T1.0

We are able to fix some faults on models Gold S7N261 and Gold Max S7N421. You can send them to us on a no fix no fee basis, once inspected by our technician we will be in touch. When sending them to us please include a covering note with your contact details. The fee for this model is £39.99. 

Can the ghd Platinum (model S8T261) be fixed?

We are proud to now offer a ghd Platinum Repair service. We, Ion Originals Ltd, now have ionco® parts to fix the common ‘red ring of death’ fault on this model! We can also replace cables and damaged casings (additional fee applies for body replacements). 

Which models can NOT be fixed?

Unfortunately we cannot repair the following ghd products; Eclipse 6.0, Platinum+ S8T262, Original S4C242, Hot Brushes, Curlers or Hairdryers. We cannot repair fake ghd models as these are very dangerous and the genuine parts are not compatible.

If your model is not listed please contact us

How much will the repair cost?

  • Our Original Repair fee is £29.99. This one off fee covers all electrical faults on all repairable models (except the ghd Platinum).
  • Our Platinum Repair fee is £49.99. This covers all electrical faults on the ghd Platinum S8T261 model.

    What is included in the repair fee?

    • Fault Diagnosis
    • Parts
    • Labour
    • Testing
    • PAT Test
    • Free heat mat
    • Return Royal Mail Tracked 24® delivery
    • 6 Month warranty

      What is not included?

      If the plastic body/casing has been snapped or cracked there is an additional fee for the service. We will contact you once we have assessed the damage, a replacement arm is £10.

      Occasionally we are asked if we can replace the plates if they are scratched or chipped as this can cause them to snag on the hair. We are able to if we have replacements available for your model. The additional fee for this service would be £10. 

      How do I send them to you?

      When sending your hair straighteners please do not include any accessories or the original box. We recommend closing the plates together and securing them with an elastic band. This will ensure that the plug does not come in contact with the plates which can scratch them. We suggest wrapping them in bubble wrap or an old towel and placing them in a padded envelope or cardboard box.

      We recommend sending them to us with Royal Mail via the Post Office using a tracked or signed for service. Please retain proof of postage. Our address is; Ion Originals Ltd Unit 2a, Greensfield Court, Greensfield Industrial Estate, Alnwick, NE66 2DE.

      You do not need to book an appointment or a timeslot

      How long will it take?

      We know how important your styler is, we aim to have them back to you as quickly as possible!

      We aim to carry out all Original Repairs within 24 hours of receiving them. Platinum Repairs take a little longer, usually 48 hours. We then send them back with Royal Mail Tracked 24®, with delivery within 1-2 working days.

      We will send you a text or an email to confirm they are on their way back and you can track their progress.

      Can the fault be fixed?

      If your model is listed as a repairable model then yes we can fix all faults on these models!

      Common faults include;

      • The light won't come on or no power
      • Plates not getting hot or one plate not getting hot
      • Making a crackling noise
      • power cutting off
      • Constant bleeping
      • Bleep to say they are ready then cut off
      • Overheating

      Common repairs we carry out;

      • Replacement Cable due to damage. ghd or Cloud Nine won't turn on or has intermittent power.
      • Replacement Internal Thermal Fuse, due to overheating or degeneration. ghd or Cloud Nine has no power.
      • Failed or blown Resistor on the PCB. ghd or Cloud Nine has no power.
      • Plates become loose after being dropped or stood on, a new backing plate holder to be fitted.
      • IC malfunctions on the PCB, Replacement IC to be fitted. Overheat problems or constant beeping.
      • Cracked or Damaged Heaters need replacing after overheat or being dropped.
      • Replacement Arms or Plastic Bodies after being stood on or dropped.

      Platinum Repairs we carry out; ghd Platinum Flashing Red LED Light, ghd Platinum Flashing Red Circle and Beeping, ghd Platinum Cable Replacement, ghd Platinum not Heating up, ghd Platinum Overheating, ghd Platinum Not Turning On

      What if you can’t fix them?

      If we cannot repair your styler we will contact you, will issue a refund and return them to you.

      Do you offer a warranty on repairs?

      Yes- we offer a 6 month warranty on repairs. Please see our terms and conditions for full details.

      Can I drop my styler in to be repaired?

      Yes- if you live locally then it may be more convenient for you to drop the styler in to our workshop to be repaired. Please contact us to arrange a drop off time.

      I have a straightener which is fitted with an adaptor plug, the adaptor is broke. Do I need to send them for a repair?

      Most stylers are fitted with a two pin EU cable and an adaptor plug. If a prong is broken on the plug you can purchase a replacement at www.ghdspares.co.uk

      Can I fix my own styler?

      Yes- you can purchase parts at www.ghdspares.co.uk

      Do you sell accessories for hair stylers?

      Yes- you can purchase them here www.ghdspares.co.uk