How do I send my hair straightener to be repaired?
When sending your hair straighteners please do not include any accessories or the original box. We recommend closing the plates together and securing them with an elastic band. This will ensure that the plug does not come in contact with the plates which can scratch them. We suggest wrapping them in bubble wrap or an old towel and placing them in a padded envelope or cardboard box. Don't forget to include your completed repair form so we can identify the styler as yours.
We recommend sending them to us with Royal Mail via the Post Office using a tracked or signed for service. Please retain proof of postage. Our address is; Ion Originals Ltd Unit 2a, Greensfield Court, Greensfield Industrial Estate, Alnwick, NE66 2DE.
Did you know you can now buy Royal Mail postage services online and drop off your parcel or have it collected from your address? Click here for more information.
You do not need to book an appointment or a timeslot for your repair.